Enjoy Summer vacation !

Home Decorating, . Shopping, . Security, . Ordering, . Shipping, . Privacy . updated January 31st, 2017

                            . . .   Frequently Asked Questions ~ FAQs   . .  .  

Home Decorating ~ Ideas, themes, Styles for decorating my home. We have selected decorating elements that will personalize your home, selecting colors and styles that are popular, and that have matching design elements. Use the " keyword search " box to help you find and select the home decor elements that help you add warmth to your home.  

  Shopping ~ Customers have been shopping with us since October 1988, when ' Memory Maker ' began selling at the Knox County Scenic Drive.  The Retail Business, Cottage Comforts , is registered in DeKalb County, Illinois.  We are a mom & pop, small women owned business, with over 25 years customer service experience to family home makers.  We are OPEN 24 / 7 all year.  Enjoy shopping with us, knowing we offer experienced customer service, and a passion to serve you, as best as we possibly can . . .

  Security ~ We are a PCI compliant business using the Elavon Merchant Services from Old Second Bank in Aurora, Illinois.  Our web site host, www.MerchantMoms.com, is professiuonally verified by " Merchant SAFE ", and " Trustwave " business verification services,  plus two independent eCommerce business services, for security, and shopping cart fraud protection. 

    Ordering ~ Our ordering process operates through a Shopping Cart, with a simple product catalog.  We accept American Express, Discover, Visa/MC, and PayPal payment.  We can take telephone orders, if needed, to expedite order processing.  Call us at ( 815 ) 895 - 4659 or TEXT us at ( 815) 517 - 5731, ... or leave a voice message, if we are unavailable.  We will call you back to write up, and confirm your Order.

   Shipping ~ We ship by US Postal service (USPS),  or UPS, depending on the destination, size, and weight of an order.   All shipments are insured.  Shipping takes between two to six days. Feel free to request any shipment specifics in the Order comment field.   Shipping in the United States is FREE for orders over $50,  ( unless the size and weight require additional cost ).   Foreign orders require a minimum $10 extra shipping for customs processing, and additional 1st Class International Postage.  Contact us for a country specific, foreign shipping cost and requirements.

    Privacy ~ With 25 plus years customer service experience, we take extreme care in the privacy in all our customer relationships.  We will never sell your name, address, telephone number, or e-mail information.  We trust you will share your shopping experience with your friends and family, and continue our business ( and family ) relationship for home decor and gifts.  

   ...   Nancy Brewer, Owner/Designer  ...  cottage-comforts@comcast.net  ..